Technical Requirements and FAQ's

Technology Requirements and Frequently Asked Questions

**Disclaimer: All information shared is for information purposes only and all links and resources used are at your own discretion. Efficio or it's affiliates do not endorse or make claims on any information shared.

Technical Requirements

Participants must have the following technology in order to successfully access the LSC Portal contents:

  • Regular access to a computer with broadband internet capabilities.
  • Internet Explorer or Firefox browser; Firefox strongly recommended. At the present time, Safari is not compatible with the LSC Portal.
  • The latest version of the free Adobe Acrobat Reader.

 PCs:
• Access to high-speed network connection (not dial-up, i.e., cable, dsl, etc.)
• Processor: Pentium IV 3.0 Ghz / equivalent or better processor (dual core processor recommended)
• Operating System: Windows XP Service Pack 3, Windows Vista Service Pack 2, Windows 7 with all current updates installed (updates available at http://update.microsoft.com)
• Memory: 2+ Gigabytes RAM Memory
• Hard drive: 120 Gigabyte
• Sound card and speakers
• Headset with microphone that plugs into your sound card (not a USB connection)
• Monitor with 1024 x 728 pixel resolution or better
• Software – install latest versions unless otherwise specified:
--Internet Browser: Firefox / Internet Explorer 8 or greater (Firefox is the preferred browser to use Moodle)
-- Internet explorer: http://www.microsoft.com/ie
-- Firefox: http://www.firefox.com
o Current anti-virus software
o Microsoft Word 2003 or newer (or Word-format compatible word processor)
o Java/JRE: http://java.sun.com/javase/downloads/index.jsp
o Adobe Flash Player: http://get.adobe.com/flashplayer/
o Adobe Reader: http://get.adobe.com/reader
o QuickTime: http://www.apple.com/quicktime/download/
Chrome, Opera, AOL, Prodigy, CompuServe, and other ISP-provided browsers are not supported.

Macs:
• Access to high-speed network connection (not dial-up, i.e., cable, dsl, etc.)
• Processor: PowerPC G4 or Intel
• Operating System: OS X 10.4.9
• Memory: 2+ Gigabytes RAM Memory
• Hard drive: 120 Gigabyte
• Sound card and speakers
• USB Headset with microphone
• Monitor with 1024 x 728 pixel resolution or better
• Software – install latest versions unless otherwise specified:
o Internet Browser: Firefox / Internet Explorer 8 or greater (Firefox is the preferred browser to use Moodle)
--Internet explorer: http://www.microsoft.com/ie
-- Firefox: http://www.firefox.com
o Microsoft Word or Word-format compatible word processor
o Java/JRE: http://developer.apple.com/java/download/
o Adobe Flash Player: http://get.adobe.com/flashplayer/
o Adobe Reader: http://get.adobe.com/reader
o QuickTime: http://www.apple.com/quicktime/download/
Chrome, Opera, AOL, Prodigy, CompuServe, and other ISP-provided browsers are not supported.



Converting Office Documents to 2007 or newer

Information to download Microsoft tool to covert 2007 documents into the old version:
The new Office 2007 includes a new format for the word documents that bears the .docx extension. However, previous Office versions are not compatible with this type of file. Here are some solutions to this issue:

Download Microsoft Compatibility Pack

To be able to open .docx files on older Microsoft Word versions, you can make use of the Microsoft Compatibility Pack, downloadable through the link:

Copy and past this full link in your broswer:

http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en


Download XML Translator

If you are making use of Open Office and you want to read a .docx file, you can install XML Translator. It is a software that will allow you to read this particular file with Open Office.
Download Link: http://sourceforge.net/projects/odf-converter

Making use of online Tools

You can also make use of available and free online tools to be able to make this file conversion.
Link: http://sourceforge.net/projects/odf-converter
Link: http://www.zamzar.com/

For MAC users

If you are currently using a MAC OS X and have to open a .docx file extension, you can make use of the Open NML File Format Converter to enable the reading.
Download Link: http://www.microsoft.com/mac/downloads.mspx



Frequently Asked Questions

Logging In:

What is my username?

You created your username when you first accessed the site.

Where do I get my password?

You created your password when you first accessed the site.

What if I can't remember my password?

Clicking the "Yes, help me login" link underneath the "Forgot your username and password" button on the LSC login will send your password to the e-mail address you specified on your account. Only if you receive an error when trying to retrieve your lost password should you contact technical support direction. Contacting tech support prematurely will create further password issues.

How can I change my password?

To change your password, log in to the LSC site and click on your name in the upper-right-hand corner of the window. Once your profile page appears, click on the "Change password" button. Enter your current password into the field, and then type your new password into the appropriate fields. Click the "Save changes" button.

Navigation:

Where is my course and how do I access it later?

To access the course click the appropriate link in the Courses menu. Courses can be accessed for the length of the program.

What is an enrollment key?

An enrollment key is a password that is assigned to the course by the instructor. The key prevents students who are not officially registered for a course from accessing the material. The key is provided to you by your instructor, either through e-mail or during orientation.

Where did the course weeks/topics go?

Sometimes instructors find it valuable to hide past and/or future weeks/topics. If this is not the case for your course, click the "Show all" button (it looks like a square on top of another square) to the right of the week/topic title; this will make all weeks/topics visible. Since the default is to show all weeks/topics on the main course page, you may need to scroll down to see all of the material.

Forums:

How do I post to a forum?

Enter the appropriate forum by clicking on the forum name; forums are identified with an icon with two heads facing one another. After reading the instructions/introduction to the forum, click on the "Add a new discussion topic." Type the subject of your forum post, and then type the message of your post. You may have the option of attaching a file to your forum post, depending on if your instructor has set that option. Click the "Post to forum" button to submit your forum post. You only have 30 minutes to edit/delete your post.

Why do I get all of the posts as e-mails?

If you are receiving e-mails for a particular forum, that means you are subscribed to that forum. To unsubscribe to a forum, enter the forum, then click the "Unsubscribe to this forum" link in the top-right part of the screen. Some forums, including the News Forum, force all users to subscribe to the forum.

Where are my forum replies?

This depends on how your instructor has configured the forum. In most cases, click on the initial post (in the Discussion column on the forum's page) to see the text of the post. Each reply is underneath the initial post to which the reply was made, indented to show the order of the threads.

Assignments:

How do I complete the different types of assignments?

Efficio provides different ways of completing assignments, depending on how your instructor has configured the module. If the assignment is configured for online text, you must type the assignment in the text box provided after clicking the "Edit my submission" button; click the "Save changes" button to save your online text.

If the assignment is configured for uploading, you must complete your assignment in an external software application (like Word or PowerPoint) and save it to your local computer. To upload the file, click the "Browse..." button to locate the file and then click the "Upload this file" button to transfer the file to the Program Page.

How can I see the assignment grades and/or feedback?

To access the grades and feedback for assignments, click on the "Grades" link in the Administration block in the left-hand column of the course page. Here you will see a list of the assignments for the course with the grades, percentages, and feedback in the columns to the right of the assignment title. Clicking on the text in the Feedback column allows you to access the full text.


Issues with AOL

Users who connect to the internet with AOL may have difficulty viewing pages in the LSC site using the AOL browser. These users may wish to download Firefox and connect with that browser.

Last modified: Monday, 3 August 2015, 3:11 PM